Return & Refund Policy
Last Updated: August 22, 2026
At E Store, we want you to be happy with your purchase. If you receive a product that is eligible for return, you may request a return or exchange according to the conditions below.
1. Return Period
Return or exchange requests should generally be submitted within 7 days of delivery.
Products returned after the applicable return period may not be accepted.
2. Products Eligible for Return
To be eligible for a return, the product must generally:
- Be unused and unworn.
- Be in its original condition.
- Have the original tags attached.
- Be returned with the original packaging, where applicable.
- Not be damaged, washed, stained, altered, or otherwise used.
We recommend checking your product carefully before removing tags or using it.
3. Non-Returnable Products
Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.
These may include:
- Products marked as non-returnable on the product page.
- Used or washed clothing.
- Products without original tags.
- Products damaged after delivery due to customer use.
- Personalized or customized products, where applicable.
- Items returned after the applicable return period.
The return eligibility mentioned on the individual product page will take priority where applicable.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photographs or video of the product
- Photographs of the packaging, if relevant
- A brief description of the problem
After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the situation and product availability.
5. Return Shipping
If the return is due to receiving a defective, damaged, or incorrect product, E Store may cover the applicable return shipping cost.
For returns due to reasons such as change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may apply depending on the product and applicable return conditions.
6. Refunds
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will be processed through the applicable payment method or according to the refund process available on our website.
The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.
7. Exchange
If you want to exchange an item for another size or product, the request must meet our return conditions and the requested item must be available.
If the requested replacement is unavailable, we may provide another available option or process an applicable refund.
8. Cancellation
Order cancellation may be possible only before the order has been shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.
9. How to Request a Return
To request a return or exchange:
- Contact E Store using the contact details provided on our website.
- Provide your order number and reason for the return.
- Share photographs or other information if requested.
- Wait for return instructions from our support team.
- Pack the product securely and send it according to the provided instructions.
Please do not send a product back without contacting us first.
10. Policy Changes
E Store reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.
11. Contact Us
For questions regarding returns, exchanges, or refunds, please contact E Store through the contact information available on our website.