Shipping Policy

Last Updated: August 22, 2026

At E Store, we want your shopping experience to be simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, holidays, or periods of high order volume.

2. Delivery Time

After your order has been shipped, delivery usually takes approximately 3–7 business days, depending on your location and courier service.

Remote or hard-to-reach areas may require additional delivery time.

Delivery estimates are approximate and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

E Store may offer free shipping on selected products, orders, or promotional periods.

4. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or your account on our website.

You can use the tracking details to check the status of your shipment.

5. Incorrect Address

Customers are responsible for providing the correct name, phone number, and delivery address.

E Store is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

If you notice an incorrect address after placing an order, contact us as soon as possible. We will try to assist, but changes may not be possible after the order has been shipped.

6. Delayed Deliveries

Delivery delays may occur because of weather conditions, public holidays, courier issues, high order volumes, natural disasters, or other circumstances beyond our control.

If your order is delayed, please contact us with your order number so we can assist you.

7. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or videos of the package before opening it and contact E Store as soon as possible.

This information may be required to investigate the issue with the courier.

8. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply if the order needs to be shipped again.

9. Contact Us

For questions regarding shipping or delivery, please contact E Store through the contact information available on our website.